Agreement

By accessing or using the Name in Song website and services (the "Service"), you agree to these terms with Name in Song. If you do not agree, do not use the Service. We may change these terms, the "Last updated" date will change and continued use can mean you accept the new version where the law allows.

The service

We provide tools to create personalised songs and related media from content you supply. Output depends on third-party models and infrastructure. Features may change, pause, or end with reasonable notice where practical.

Eligibility and accounts

You must be old enough to enter a binding contract where you live. You are responsible for your account credentials and for all activity under your account. Tell us promptly at [email protected] if you suspect unauthorised access.

Your content

You retain rights in material you upload. You grant us a licence to host, process, display to you, and use that material to operate and improve the Service, including subcontractors and AI or media partners needed to fulfil your requests. You also grant us a licence to use, reproduce, and display your content and the resulting videos to promote and market the Service, including on social media and in advertising. Where we use content that identifies you or a child in advertising, we rely on the separate, specific consent you give us at the time you send us that content (for example a reaction video), and you can withdraw it by contacting us. You confirm you have all rights and consents needed (including for images of other people or children).

Acceptable use

• No illegal, hateful, harassing, sexually explicit involving minors, or violent content.
• No attempt to break security, overload systems, scrape without permission, or resell the Service in breach of fair use.
• No infringement of intellectual property or privacy of others.

We may suspend or terminate accounts that break these rules.

Credits, payments, and refunds

Paid features use credits or one-off purchases processed by Stripe. Prices and credit rules are shown at checkout. Unless required by applicable consumer law, fees are non-refundable once digital delivery has started or credits have been consumed. If a job fails through our fault, we handle credits according to the in-app or FAQ policy.

Intellectual property

Our brand, software, templates, and marketing are protected. Subject to your compliance with these terms and third-party tool terms, you receive a personal, non-exclusive licence to use outputs you lawfully generate for personal, non-commercial family use unless we agree otherwise in writing.

Disclaimers

The Service is provided "as is" and "as available". We do not guarantee uninterrupted operation, error-free output, or fitness for a particular purpose beyond what mandatory consumer laws require.

Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits or data, arising from the Service. Our total liability for claims relating to the Service in any twelve-month period is limited to the amount you paid us in that period (excluding amounts passed through to Stripe as principal), except where liability cannot be limited by law.

Suspension and termination

You may stop using the Service at any time. We may suspend or close accounts for breach, risk, or legal reasons. Provisions that should survive (for example payment, liability limits where allowed, and intellectual property) will survive.

Governing law and disputes

Unless mandatory consumer rules in your country say otherwise, these terms are governed by the laws of England and Wales, and the courts of England and Wales have non-exclusive jurisdiction. If you are a consumer in the EEA or UK, you may also have rights in your home country.

Contact

Questions about these terms: [email protected].